By e-Mail (Secure Form)
Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.
All correspondence is subject to our e-mail policy, our privacy policy and user agreement.
By Mail
Chattanooga:
801 Pine Street
Chattanooga, TN 37402-2555
Memphis:
85 North Danny Thomas Boulevard
Memphis, TN 38103-2398
Company Holidays
Our headquarters and call centers will not be operating normally on the following observed holidays:
Jan. 1 New Year's Day
Jan. 21 Birthday of Martin Luther King, Jr.
May 26 Memorial Day
July 4 Independence Day
Sept. 1 Labor Day
Nov. 27 - 28 Thanksgiving and Day After Thanksgiving
Dec. 24 & 25 Christmas Eve, Christmas Day
By Phone
If your question is customer service related, you can call our customer service number: 1-800-565-9140. The hours for customer service are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
Headquarters
General Information - (423) 535-5600
Customer Service - 1-800-565-9140
Memphis
General Information - (901) 544-2111
Customer Service - 1-800-422-2722
Regional Offices
Jackson - (731) 664-4100
Nashville - (615) 386-8517
NE Tennessee - (423 854-6000)
National or Statewide Accounts
Medicare Service - (423) 535-5955
Federal Employee Plan - 1-800-572-1003
Dental - 1-800-523-1478
BlueCross 65 & BC 65 Select - 1-800-553-8158
BlueAdvantage - 1-800-841-7434
Security Blue - 1-800-351-9475
BlueCare® Customer Service
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
BlueCare
P.O Box 182277
Chattanooga, Tennessee 37422-7277
Provider Only - 1-800-468-9736
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax - 1-800-292-5311
TennCareSelect
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
TennCare Select
P.O. Box 182277
Chattanooga, TN 37422-7277
Providers Only - 1-800-276-1978
Notification or Prior Authorization
1-800-711-4104
Fax - 1-800-292-5311
